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customer service

The Road Less Traveled

The customer service that is offered by call centers is being progressively offered at the expense of the customer and high costs. Far too often customers are forced to waste good portions of their day attempting to reach a representative that can help them or punching in policy numbers and repetitively verifying themselves for security purposes. All of these issues and more are eradicated by call centers that has implement contextual communications as part of their service.
Imagine for a minute that it’s a beautiful day out and you’re driving alone down a suburban road singing along with the radio. You pull up to a four-way stop, see you are the only car there, and proceed through the intersection…

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Better to Be Safe Than Sorry

“Better to Be Safe Than Sorry”

Daily life today seems to consist of a multitude of privacy trade-offs. You want to order a pizza to your house after a long day at work? You need to give them your address, full name, and personal phone number. You want a private car to pick you up so you don’t have to roam the streets alone late at night searching for a cab? You need to give your address, full name, and personal phone number.

Read More »
customer service

The Road Less Traveled

The customer service that is offered by call centers is being progressively offered at the expense of the customer and high costs. Far too often customers are forced to waste good portions of their day attempting to reach a representative that can help them or punching in policy numbers and repetitively verifying themselves for security purposes. All of these issues and more are eradicated by call centers that has implement contextual communications as part of their service.
Imagine for a minute that it’s a beautiful day out and you’re driving alone down a suburban road singing along with the radio. You pull up to a four-way stop, see you are the only car there, and proceed through the intersection…

Read More »
Better to Be Safe Than Sorry

“Better to Be Safe Than Sorry”

Daily life today seems to consist of a multitude of privacy trade-offs. You want to order a pizza to your house after a long day at work? You need to give them your address, full name, and personal phone number. You want a private car to pick you up so you don’t have to roam the streets alone late at night searching for a cab? You need to give your address, full name, and personal phone number.

Read More »