cloudonix.io

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Reduce
Call Handling Time
Dramatically reduce time required to services customers, with customer side generated data.
Reduce
Waiting Time
Eliminate call waiting in queue by routing calls to the correct agent - directly from the selected channel.
Reduce
Operational Costs
Eliminate costly local licensing fees and hardware costs - enable Work From Anywhere capabilities in 30 minutes.
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Reduce Costs with Cloudonix
Statistics show that each minute a customer is on the phone with customer care, costs the business at least $1. While many businesses may regard this as a “necessary evil” – that number can be dramatically reduced. By ensuring each call is “enriched” with customer side data, a customer care agent can provide care services, with pin-pointed accuracy to the customer’s needs and requests.
 

Reduce Costs

Improve Sales Conversion

Web-2-Call (W2C) is the ultimate sales conversion tool. Assign a unique W2C link to each product in your catalog, ensuring that sales staff know what product the customer wants – even before picking up the phone. 

Providing your contact center system with pre-emptive knowledge, as to what the customer needs or wants, enables proper direct-to-agent routing, ensuring that each customer always gets the best possible sales agent to talk to.

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Reduce Abandonment

Over 82% of online shopping carts are abandoned. Till now, shopping cart abandonment treatment has been limited to emails and messaging.

With W2C, a direct-to-agent call link can be sent to the abandoned cart owner. Once the cart owner had clicked the W2C link, he is immediately connected to an agent, that will help them complete their purchase. 

Statistics show that transactions conducted over a voice conversation are 78% more likely to close, than regular online transactions.