Security and Privacy is what we're all about
Last Revised June 2019, V1.00
Changelog will be listed for all future commits.
Note that you are under no legal obligation to provide us with any personal data, and that your consent is the sole basis for our use of it.
How Do We Collect Personal Data?
We collect personal data in the following methods:
First, we collect personal data when you register to our services or fill out forms on our website. We do so by taking the personal data you filled out in our forms, as well as your use of the website. Then, we collect personal information when we interact with you: when you contact us through our support systems, when you send us emails or when you contact us via phone.
What Personal Data Do We Collect?
We collect mainly information that relates to your use of our services, which includes: your name, your email address, company name and other information you filled out on our forms. We also collect information relating to your use of our sites.
We also collect the contents of all correspondence between ourselves and our clients.
How Do We Process Personal Data?
We use your personal data in order to provide you with the services and deal with sales and marketing. This is the purpose of collecting the personal data and the main reason for processing.
We also keep your contact information, both to provide you with access to our services, to contact you with notifications about your new features and updates, as well as to let you know if we believe something was compromised. We process your personal data also in order to create statistic, non-personally identifiable, data which is used to assist us in better understanding of features.
Who Has Access To Your Personal Data?
We do our best to ensure that your personal data remains secure. We provide our employees with limited, monitored, access, only on a need-to-know basis. We also use some contractors that are engaged by our company to provide us with services. Both our employees and contractors are under strict confidentiality agreements.
We also use a few, limited, third parties to process your information. These third parties are:
- Google Analytics, to measure our website’s performance
- Salesforce, to manage our customer relations
- Gmail, to send emails
- MailChimp and/or Mailgun to send emails for real-time chat and support
We also comply with legal requests, meaning that if we get an authorized legal warrant to provide your personal data from a law enforcement authority, court or other authorized authority, we will act accordingly. We do not, however, comply with mass-surveillance of our end-users, and shall challenge such requirement in courts until resorting all efforts.
How Do We Secure Personal Information?
We secure personal information by storing it in industry-grade servers, when information may be encrypted to prevent abuse and misuse. We also make sure that our servers are checked, regularly for security issues and potential breaches for known vulnerabilities and bugs, and we update our operating systems periodically. We make sure that all access to our servers is logged, and in some cases use two-factor-authentication.
How Can We Contact You?
We use your contact information to contact you from time to time with promotional offers, updates relating to our services, new features or information relating to a security breach, if it happens. You can opt out from all notifications or any notifications using our services.
How Can You Review, Amend or Delete Your Personal Data?
We can provide you with a copy of your personal data if you contact us by sending an email to privacy @ cloudonix.io; after you do so, we will verify that this request is genuine, and send your personal data. If you find any of the personal data to be inaccurate, please let us know and we will amend it.
You can also request, post-review, that we remove personal data. In such case, we will retain the minimum amount that we are required by law, but will remove all excess data.
Can You Request That We Cease Processing?
Yes. You can contact us at privacy @ cloudonix.io ; and request that we cease processing your personal data. However, in such case we will not be able to provide you with any of the services.
Please note that in some cases, we may prefer to remove personal data altogether than to cease processing due to costs. In such case, we will provide you with a copy of your personal data.
Children and Minors.
Cloudonix is meant for adults. We do not provide our services for children or minors. If you are over 14 and under 18, you need to provide us with parental permission to process and retain the information, and specifically let us know.
Our website uses first party and third-party cookies. A cookie is a small file placed on your browser’s environment which allows us to identify you as a unique user. It does not contain any personal information, nor can it be used to by anyone but ourselves and our third-party service providers (who provide third party cookies).
You may opt out from storing cookies on your device altogether, or specifically from our website in your browser’s settings. However, this may impair your use of our services.
What Happens In Case of Merger?
If our company is acquired, merged, or otherwise transfers its business into a new entity, we might be required to merge databases as well. In such case, we will provide you with a 14-day notice to either delete your information or request that we cease processing. If no response arrives, we may merge databases in such case.