Web-2-Call (W2C) is the ultimate sales conversion tool. Assign a unique W2C link to each product in your catalog, ensuring that sales staff know what product the customer wants – even before picking up the phone.
Providing your contact center system with pre-emptive knowledge, as to what the customer needs or wants, enables proper direct-to-agent routing, ensuring that each customer always gets the best possible sales agent to talk to.
Over 82% of online shopping carts are abandoned. Till now, shopping cart abandonment treatment has been limited to emails and messaging.
With W2C, a direct-to-agent call link can be sent to the abandoned cart owner. Once the cart owner had clicked the W2C link, he is immediately connected to an agent, that will help them complete their purchase.
Statistics show that transactions conducted over a voice conversation are 78% more likely to close, than regular online transactions.
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