Gaming and Customer Care, Learning from Nintendo and Epic

Most Gamers Are Engaged With Other Players via Voice Conversations – either in-game or via 3rd parties Gaming (specifically MMORPG games) and customer care have much in common. If you are an avid gamer – you’re probably thinking “WTF? I don’t see any commonality!” If you’re a customer care professional, you’re probably thinking “WTF? I’m […]

In-App Communications – Myth Busting

In-App Communications – It’s Better Than You Think Since the early 2000’s, VoIP and particularly mobile VoIP is suffering from bad rep. Most businesses (and to an extent network engineers and communication consultants) believe that VoIP in general is a low quality alternative to traditional telephony. In addition, when asked – most will indicate that […]