The customer service that is offered by call centers is being progressively offered at the expense of the customer and high costs. Far too often customers are forced to waste good portions of their day attempting to reach a representative that can help them or punching in policy numbers and repetitively verifying themselves for security purposes. All of these issues and more are eradicated by call centers that has implement contextual communications as part of their service.
Imagine for a minute that it’s a beautiful day out and you’re driving alone down a suburban road singing along with the radio. You pull up to a four-way stop, see you are the only car there, and proceed through the intersection…
Cloudonix hit the road, or more accurately, the skies, this past month. October found the team travelling 3 different countries in just 3 weeks in one of the company’s most hectic months to date. The month started off with the Ascent conference in New York, NY. The Ascent Conference is a 2 day conference that […]
E-commerce first became possible in 1991. It only accounted for roughly 1% of total retail sales in the U.S. by 2000. That number slowly grew to 3.5% by 2008. Nowadays, there is much more the just Ebay and Amazon for your online shopping needs. Just about every successful retailer does business online and through an […]
0800 numbers, we have come to love them. They had become so rooted into our culture and economic system, that in some countries, they are a regulatory requirement for enterprises facing consumers. Can you imagine your life without calling your credit card company or your bank? If they don’t supply you with an 0800 number, […]
The CPaaS revolution (Communications Platform as a Service) officially started almost 10 years ago. It’s roots can be traced back to the original inception of the Open Source communications disruption, when open source projects such as Asterisk and Kamailio had been adopted by carriers and start-ups worldwide, to create brand new services and business opportunities.
By Benjamin Wasserman There is no such thing as bad publicity…well, on second thought, there actually might be. Such an example, for instance, is this: imagine you are head of an airline and a viral video surfaces of your employees forcefully dragging a seemingly harmless man off one of your airplanes. In fact, this […]
By Bernard Watemberg It comes as no surprise that in today’s rapidly advancing society the future of the banking industry is sitting in the palm of our hands. Yes, you read that correctly. We no longer need to walk into a branch in order to carry out our routine bank transactions, such as writing checks […]
By Benjamin Wasserman Over the past decade, technology, and more specifically mobile applications, has significantly changed the average person’s day to day life. There seems to be an app for just about everything, ranging from shopping to getting around town to dating and socializing. The stigma of online dating has long since disappeared as it […]
A new era of communications applications is changing the way that communication applications are integrated into day-to-day life. A few years ago the thought of an application built specifically for a school-aged child to directly communicate with the police or for the average citizen to aid in fighting crime would have been ludicrous. Today, it is the reality that we live in. As news headlines have become further filled with violent news, police departments around the United States have been creating their own headlines with their development of security apps.