Gaming and Customer Care, Learning from Nintendo and Epic
Most Gamers Are Engaged With Other Players via Voice Conversations – either in-game or via 3rd parties Gaming (specifically MMORPG games) and customer care have much in common. If you are an avid gamer – you’re probably thinking “WTF? I don’t see any commonality!” If you’re a customer care professional, you’re probably thinking “WTF? I’m […]
In-App Communications – Myth Busting
In-App Communications – It’s Better Than You Think Since the early 2000’s, VoIP and particularly mobile VoIP is suffering from bad rep. Most businesses (and to an extent network engineers and communication consultants) believe that VoIP in general is a low quality alternative to traditional telephony. In addition, when asked – most will indicate that […]
WHY PRIVACY AND SECURITY GDPR/HIPAA
Security and privacy are key elements that play a major role in a company’s success. The first major privacy and security element is providing the customer privacy. If the customer feels that they and/or their information isn’t secure, they are not likely to stay with that company. This means that the company has no customers and for the company existing without customers means it essentially fails. Therefore, customer privacy is a key element towards the importance of privacy and security for a company as a whole.
Cloudonix Committed to the Telecom Exchange Manifesto: Network Security
Cloudonix is proud to support the Telecom Exchange Manifesto: Network Security If It Can Be Hacked… Network Security & The New Reality “At Cloudonix we have always believed that security should be part of the full design and plan of any network. ” Said, Eric Klein, CISO and COO of Cloudonix. “So we are happy to […]
CommCon 2018
Any visit to the UK is filled with adventure, fun, and observations. In London, every person we interacted with came from different places- the hotel reception staff, the local restaurant staff and management, etc. All came from other EU countries. But once we got to Dorking, Surrey, we encountered a very different scene. Everyone in […]
Bank Branches Are So 1990’s
By Bernard Watemberg It comes as no surprise that in today’s rapidly advancing society the future of the banking industry is sitting in the palm of our hands. Yes, you read that correctly. We no longer need to walk into a branch in order to carry out our routine bank transactions, such as writing checks […]
We’re Virtually Dating
By Benjamin Wasserman Over the past decade, technology, and more specifically mobile applications, has significantly changed the average person’s day to day life. There seems to be an app for just about everything, ranging from shopping to getting around town to dating and socializing. The stigma of online dating has long since disappeared as it […]
Simply Securing Society
A new era of communications applications is changing the way that communication applications are integrated into day-to-day life. A few years ago the thought of an application built specifically for a school-aged child to directly communicate with the police or for the average citizen to aid in fighting crime would have been ludicrous. Today, it is the reality that we live in. As news headlines have become further filled with violent news, police departments around the United States have been creating their own headlines with their development of security apps.
“Better to Be Safe Than Sorry”
Daily life today seems to consist of a multitude of privacy trade-offs. You want to order a pizza to your house after a long day at work? You need to give them your address, full name, and personal phone number. You want a private car to pick you up so you don’t have to roam the streets alone late at night searching for a cab? You need to give your address, full name, and personal phone number.